We're here to help
Call us: (888) 464-1863
Email: support@heyluna.shop
Our customer service team is here for orders, shipping, returns, and anything else. Prefer writing? Use the form below and we'll get back to you within 1 business day.
Frequently asked questions
How do I contact customer service?
Call us at (888) 464-1863 or email support@heyluna.shop and we'll take care of you.
Where is my order? Why isn't my tracking updating?
Orders ship within 2 business days and are typically delivered within 5 days. Tracking can take a day or two to update between carrier scans, so it may look quiet even while your order is on its way.
How do I track my order?
Head to our Track My Order page and enter your tracking number for the latest status.
Can I cancel my order?
Please fill out the form below and our team will get right to you.
How do returns and refunds work?
Please fill out the form below with your order number and our team will help you out.
I received the wrong item or it arrived damaged
Please fill out the form below with a photo and your order number and we'll make it right.
Can I change my address or size after ordering?
Please fill out the form below with your order number as soon as possible and we'll do our best to update it before it ships.